Relationship Between Social Capital And Political...

Topic Democracies have been established in many different regions worldwide, from Asia, Eastern Europe, Latin America to North America. These governments always face concerns regarding the citizenry’s political participation, as it is the core of their ideals. Without the engagement of a vast number of individuals, the different processes of self-governance may decay and be left vulnerable to authoritarian control. But what constitutes political participation? Where do citizens harness their will to become engaged in the process? Tocqueville’s analysis of associations can be linked to the concept of social capital, which will help us understand the trends of political participation among United States citizens. This paper will examine themes including Tocqueville’s arguments on associations and its connection to social capital, decline of social capital, and the use of social media (as a form of social capital) in the 21st century through a Tocquevillean frame. H owever, others may argue that Tocqueville’s analysis on associations hardly explains the relationship between social capital and political participation. In order to fully understand the possible connection, important key terms must be defined on associations, social capital, political participation and social media. According to Tocqueville, associations unite Americans of all ages, conditions and minds to support a cause or shed light on an issue (Tocqueville). Putnam defined social capital as â€Å"civic engagementShow MoreRelatedSocial Capital : An Organization And The Power Of Action Of Individuals With Common Goals1472 Words   |  6 PagesSocial Capital Social capital is a set of relationship rules between the parties that make up a society. These rules define the participation, the organization and the power of action of individuals with common goals. Although the concept of Social Capital is not new, it became known only from the work of Robert Putnam, published in 1993: Making Democracy Work: Civic Tradition in Modern Italy. Initially the concept had been defined as a set of social relations marked by goodwill and friendlinessRead MorePotentials Of The Civil Society And Caveats1594 Words   |  7 PagesPotentials of the civil society and caveats Utilization of the social spaces created by the CSOs does not all imply that it can result to women empowerment. Civil society visibly creates spaces that offers opportunity for women to be part of the local politics and development but achieving empowerment still depends on how they perform and negotiate in the spaces. In most cases, women’s participation in the CSOs does not challenge patriarchal controls. As shown by Mudege and Kwangwari (2013), resourcesRead MoreCivil Society : A Necessary Condition For Democratization1136 Words   |  5 PagesDespite its role as a necessary condition for democratization, civil society only constitutes one half of the dichotomy of sociopolitical development; social capital represents the second half. The level of social capital, which occupies the role of currency used to invest in civil society, determines the efficacy and nature of civil society in a new democracy. In order to successfully transition to a democracy, three necessary cond itions must be met: the first condition of democracy today is thatRead MoreHuman Capital Accumulation And Reducing Inequality1270 Words   |  6 Pagesfundamentally connected to building human capital accumulation and reducing inequality. However, the previous examination of Bolsa Familia has shown there is no significant improvement in indicators of nutrition, growth, anaemia and cognitive development among the recipients of Bolsa Familia. Thus, to assure CCT programmes will contribute to eventual outcomes of human capital accumulation requires an extension of CCT programs towards the quality of provision in social services, particularly those whichRead MoreUnited States Election Project Headed By Dr. Michael Mcdonald At University Of Florida961 Words   |  4 Pagesminorities, to exercise the right to vote. In recent history, there has been a reported decrease in voter turnout for both minor and major elections such as mid-term and presidential elections. Some of the causes for this decrease are inequality, social capital and election day conditions; all of which minorities are subject to. Most of whom we consider to be regular voters,or those that are sure to vote, are wealthy, older, educated, white, and church attending people. They are usually more involvedRead MoreWhy Social Capitol Is Important For The United States Of Canadian Political Affairs1398 Words   |  6 PagesCanadian political affairs. This will help Canadian society in the long term as it allows for a clearer understanding on how it is that their marginalized immigrant populous desires to be represented. Canada’s diverse population has various needs, and ethnic minorities are amalgamated as outliers as they continue to experience various forms of persistent inequality in the shape of social exclusion (and more specifically, social capitol). The purpose of this essay is to demonstrate why social capitolRead MoreHealth And Social Policy : An Overarching Policy Objective1480 Words   |  6 Pages 2139283B Health and Social Policy in Contemporary Context (Level Three) MA Health and Social Policy 2015 Karen Wright 3000 words In what ways are communitarian frameworks such as social capital useful for understanding and addressing social problems? Critically assess its suitability as an overarching policy objective. This essay aims to critically analyse the use of social capital as a policy objective in relation to tackling re-offending criminalRead MoreSouth Kore A Case Of Successful Late Development Under State Authoritarianism Essay1634 Words   |  7 Pagesperceived as a highly corrupt due to the strong relationship between the state and Chaebol (big business). The era of rapid industrialisation and the strong relationship between the state and the Chaebol contributed to the uncertainty of the state-business relationship between social circles (Thirkell-White: 2002). As the Chaebol and the state were heavily interdependent; the Chaebol were significant providers of welfare, in return for financing the political functions of the state. Eventually, the ChaebolRead MoreA Student s Cultural Capital Essay1474 Words   |  6 PagesA student’s cultural capital will have an impact on their education. It will either be positive or it can be negative for the child. In this essay I will explai n the idea of cultural capital and then use it to analyse the impact it has had on education in different settings. The first educational setting I will discuss is a story called Butterflies, written by Patricia Grace (2002), and the second being the contrast in education between high and low decile schools in New Zealand. This essay willRead MoreThe Participatory Irrigation Management Policy1261 Words   |  6 Pagesselected case study investigates the relationship of community (farmers) participation in policy formation towards rural development of Sri Lana. In this case (Merrey et al., 1992) the alternative approaches to encourage public participation was highlighted aiming rural development by participation in irrigation management. Both the government and NGO’s (non-governmental organisations) jointly implemented a series of activities for enhancing farmer participation in irrigation management. It has been

Business Economics Questions and Answers - 968 Words

CHAPTER 1 1. Internal expansion involves a normal increase in business resulting from increased demand for products and services, achieved without acquisition of preexisting firms. Some companies expand internally by undertaking new product research to expand their total market, or by attempting to obtain a greater share of a given market through advertising and other promotional activities. Marketing can also be expanded into new geographical areas. External expansion is the bringing together of two or more firms under common control by acquisition. Referred to as business combinations, these combined operations may be integrated, or each firm may be left to operate intact. 2. Four advantages of business combinations as†¦show more content†¦There may be practical difficulties in determining the fair value of the consideration given and in allocating the total implied fair value to specific assets and liabilities. In the case of a less than wholly owned company, valuation of net assets at implied fair value violates the cost principle of conventional accounting and results in the reporting of subsidiary assets and liabilities using a different valuation procedure than that used to report the assets and liabilities of the parent company. 14. The economic entity is more consistent with the principles addressed in the FASB’s conceptual framework. It is an integral part of the FASB’s conceptual framework and is named specifically in SFAC No. 5 as one of the basic assumptions in accounting. The economic entity assumption views economic activity as being related to a particular unit of accountability, and the standard indicates that a parent and its subsidiaries represent one economic entity even though they may include several legal entities. 15. The FASB’s conceptual framework provides the guidance for new standards. The quality of comparability was very much at stake in FASB’s decision in 2001 to eliminate the pooling of interests method for business combinations. This method was also argued to violate the historical cost principle as it essentiallyShow MoreRelated0 out of 5 points1002 Words   |  5 Pagesreasoning is that: Answer Selected Answer:   Ã‚   The majority may override the rights of those in the minority. Correct Answer:   Ã‚   It is difficulty to accurately measure both costs and benefits. ï‚ · Question 2 5 out of 5 points Business executives are finding that a trusting, ethical relationship with a business partner is: Answer Selected Answer:   Ã‚   Often essential in conducting business. Correct Answer:   Ã‚   Often essential in conducting business. ï‚ · Question 3 5 out of 5 pointsRead Morethe biggest challenges and biggest opportunities facing new managers entering industry883 Words   |  4 Pagesï » ¿ In the current economic climate, what are the biggest challenges and biggest opportunities facing new managers entering industry? Full reference 1 Department for Business (2012) ‘Leadership Management in the UK - The Key to Sustainable Growth’ [online] available from [05 November 2013] Source type This paper has been written by the Department for Business, Innovation Skills Leadership and Management Network Group (LMNG). Key contributors include Petra Wilton and Patrick Woodman ofRead MoreEssay The Global Financial Crisis and Protectionism617 Words   |  3 PagesQuestion 1 Why do you think calls for protectionism are greater during sharp economic contractions than boom periods? Answer: Calls from business for protection could be based on the fact that in times of sharp economic contractions there is generally a reduced demand for goods and services within the local market. This results in foreign companies and their goods and services competing with domestic companies and their goods and services in a local market characterized by a reduction in demandRead MoreBEA683 Economics For Managers Student158431 Essay888 Words   |  4 Pagesï » ¿BEA683 Economics for Managers Reading Gans, Core Economics for Managers, Chs. 1 and 2. CT, Ch. 11 JiTT Assignment 3: Decision Making and Costs In order to prepare for the class on March 20 you are required to read on individual decision making and costs answer the following questions _______________Yanqiz__________(Name)________158431____________(Student ID) Submission Instructions: Your assignment must be in Word format. You must submit your assignment through the ‘JiTT Assignment-Submission’Read MoreImpact of Reward System on Employee Performance1051 Words   |  5 Pages2010 (2) From KeMUWiki Jump to: navigation, search FACULTY : BUSINESS AND MANAGEMENT STUDIES DEPARTMENT : BUSINESS ADMINISTRATION TIME : 2 HOURS [pic] INSTRUCTIONS Answer Question ONE and any Other TWO Questions [pic] Question 1 a) Define the term performance management. (5marks) b) Distinguish between Reward strategy and Reward policy giving examples of each. (15marks) c) Discuss the major components of reward management. (10marks) Question 2 a) As a manager what are the methods you will considerRead MorePersonal Computer and Michael Dell1186 Words   |  5 Pages------------------------------------------------- ------------------------------------------------- AMERICAN INTERNATIONAL UNIVERSITY – BANGLADESH * Course Name * Introduction to Business * Course Code * 01412 * Prepared For * Tasnuva Farin * Section A5 * * Prepared By ID No. * Sarkar Shila 13-23378-1 No. | Case Name | Page No. | 1.1Read MoreEco 550 Quiz 1 (2013) Essay examples691 Words   |  3 PagesQuestion 1 3 out of 3 points To reduce Agency Problems, executive compensation should be designed to: Correct Answer: create incentives so that managers act like owners of the firm. Question 2 3 out of 3 points In the shareholder wealth maximization model, the value of a firms stock is equal to the present value of all expected future ____ discounted at the stockholders required rate of return. Correct Answer: profits (cash flows) Question 3 3 out of 3 points TheRead MoreUnexpected Shocks in the Economy Lead to Fluctuation721 Words   |  3 PagesBusiness cycle theories and their improvements are very interesting topics till now (although it is twentieth century product) because every economy wants a stables growth path but there are some expected or unexpected shocks which leads to fluctuations, as a result whole economy fluctuates. We are unable to foresee such fluctuations, so economists try their best in studying related situations in their country and rest of the world. They can ´t afford applying a policy and its results. May be theRead MoreLeg 100 Business Law I Quiz 1918 Words   |  4 PagesCourse Business Law I Quiz 1 LEG100 This quiz consist of 20 multiple choice questions and covers the material in chapters 1 through 4. There are five questions from each chapter. Be sure you are in the correct Chapter when you take the quiz. †¢ Question 1 4 out of 4 points The ______ approach recognizes that â€Å"business decisions consist of continuous, interrelated economic and moral components.† Answer Selected Answer: Systems Correct Answer: Systems Read MoreCase 8 the Accra Beach Hotel: Block Booking of Capacity During a Peak Period1028 Words   |  5 PagesCase 8 The Accra Beach Hotel: Block Booking of Capacity during a Peak Period Question 1 What factors lead to variations in demand for rooms at a hotel such as the Accra Beach? Answer: There are 3 factors that will lead to variations in demand for rooms at a hotel, which are seasonal cycle, economic cycle and days of the week. Seasonal cycle - Hotel such as Accra Beach will depends highly on seasonal cycle, hotel will be in low demand on September (64.7%) as it is in peak hurricane

Analysis Of Haydns Emperor And Mozarts Requiem Essay Example For Students

Analysis Of Haydns Emperor And Mozarts Requiem Essay On February 8, 2000 I attended a concert presented by the Festival Chamber Music Society. The performers were a string quartet and a French horn. Eriko Sato is a violinist who has won the Tibor Varga International competition and has appeared as a soloist with the Louisville and Tokyo Imperial orchestras. Laurie Smukler is also a violinist. She is a graduate of Juliard where she studied with Ivan Galamian. She was also a founding member of the Mendelssohn String Quartet. Ruth Sommers was the director and the cellist. She too is graduate of Julliard and studied with Leonard Rose and Harvey Shapiro. Steven Taylor play the oboe. He is a member of the Chamber music Society of Lincoln Center and Speculum Musicae. Ira Weller plays the Oboe. He is also a founder of the Mendessohn String Quartet. He is a member of the Metropolitan Opera Orchestra and has toured with them throughout the world. The first piece we heard was by Joseph Haydn. It was String Quartet in C , Op 76, No 3 Emporer. He was born in Rohrau, Austria. Composers like Mozart and Beethoven were influenced by his style. Classical chamber music is meant to be listened to in a small setting. So I found the concert hall to be inappropriate. But it served the purpose. The beginning of the piece was allegretto. But after a few minutes, it became adagio, then it became allegro once again. The pitch was relatively high. Some notes were played in a staccato form. This added variation to this piece. But most of them were played legato which provided the unity At the end of the piece, I detected a cadence but I wasnt sure if it was a mistake or a finale. I enjoyed this piece a lot. It resembles dinner music. There was no contrast that was obvious to me. Although I had never heard it prior to this concert, I would probably purchase it and play it during dinner. On Thursday April 13th, I went to the 2000 Spring Concert, which was held on The Lincoln Center Campus of Fordham University in the St. Paul the Apostle Church. The performers were The Combined University Choirs and The Bronx Art Ensemble. The Conductor was Robert Minotti. They performed the oratorios Ave Verum Corpus Mozart , American Folk hymns like Amazing Grace and another famous oratorio, by Wolfgang Amadeus Mozart Requiem. The first selection we heard was Ave Verum Corpus. I had never heard this piece before and as I listened I found it to be very soothing. The vocalists were complimented by the music that accompanied them. It was a soothing piece and was sung in Latin. I had trouble keeping up with the translation in the program because the annunciation of the choir was poor. But it sounded so beautiful. The resonance of sound in the St Paul the Apostle Church is amazing. I was surrounded by the sound of the choir. It was quite different in my opinion from a concert hall. To me the sound seemed to be coming right out of the wall. Perhaps the church had great acoustics. The first thing that came into my mind was the Gregorian Chants. Although that had no musical accompaniment, I found that the changes in pitch and dynamics were similar. Overall, this oratorio had a very high pitch and a soft dynamic. The melody in the instrumental were legato, or smooth and connected. Towards the end of the piece there was a cadence and then a ritardando. Amazing Grace was sung by a tenor and was done a cappella. This was not the first time I heard this obviously; in fact I actual sang it once with a chorus in high school. I enjoyed this very much. .uc999f3bf8606d7ea3f7c698516fa95d4 , .uc999f3bf8606d7ea3f7c698516fa95d4 .postImageUrl , .uc999f3bf8606d7ea3f7c698516fa95d4 .centered-text-area { min-height: 80px; position: relative; } .uc999f3bf8606d7ea3f7c698516fa95d4 , .uc999f3bf8606d7ea3f7c698516fa95d4:hover , .uc999f3bf8606d7ea3f7c698516fa95d4:visited , .uc999f3bf8606d7ea3f7c698516fa95d4:active { border:0!important; } .uc999f3bf8606d7ea3f7c698516fa95d4 .clearfix:after { content: ""; display: table; clear: both; } .uc999f3bf8606d7ea3f7c698516fa95d4 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uc999f3bf8606d7ea3f7c698516fa95d4:active , .uc999f3bf8606d7ea3f7c698516fa95d4:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uc999f3bf8606d7ea3f7c698516fa95d4 .centered-text-area { width: 100%; position: relative ; } .uc999f3bf8606d7ea3f7c698516fa95d4 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uc999f3bf8606d7ea3f7c698516fa95d4 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uc999f3bf8606d7ea3f7c698516fa95d4 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uc999f3bf8606d7ea3f7c698516fa95d4:hover .ctaButton { background-color: #34495E!important; } .uc999f3bf8606d7ea3f7c698516fa95d4 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uc999f3bf8606d7ea3f7c698516fa95d4 .uc999f3bf8606d7ea3f7c698516fa95d4-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uc999f3bf8606d7ea3f7c698516fa95d4:after { content: ""; display: block; clear: both; } READ: VARK Analysis EssayI found that as the tenor sang there was ascension in pitch. What especially stood out for me was the part when he sang I once was lost, but now am found. When he sang I once was lost I noticed there was a decrescendo and then a crescendo when he began singing but now am found. Another song that was performed was by a quartet composed of females; two sopranos and two altos. It was called How Can I Keep From Singing? I enjoyed this very much. I am beginning to think that the reason I liked these two songs was because of the fact that they are in a language I understand and it makes me biased. After the intermission, we listened to the performance of Requiem. The first few notes that played, I immediately knew that I heard this before. The whole time I was listening to this I was trying to recall where I heard this before. Then I remembered. There is a movie entitled Amadeus, which is of course about Mozarts life. Requiem played during the scene where Mozart was on his deathbed composing that very piece. Wolfgang Amadeus Mozart 1756-1791 lived during the classical period of music. He was born in Salzburg, Austria and was a child prodigy. He played different instruments such as the harpsichord and violins and he read music perfectly at first sight. Mozart was commissioned to do the requiem by an anonymos letter. But he grew sick and as his health worsened he began to believe the mass was for him. He never finished it. He died of Rheumatic fever. It was finished by a friend and pupil named franz Sussmayer . The mass does seem fitting now that I know the translation. It seems fitting now that I know the translation. It is a mass for the dead. Grant them eternal rest, O Lord. I could have deduced this. My first impression of requiem was dismall. To me, the strings stood out. When the chorus would complete a sentence the violins would reply almost as if to confirm what was being sung. It seemed similar to an Amen shouted out by a congregation. But again, I found the annunciation to be poor so it was hard to follow. I also thought the instruments were very loud and almost drowned the choir out at times. It was a powerful performance. There were different pieces within Requiem. Kyrie was a piece that had many dissonant chords. It gave an impression of chaos. So did the fact that it was fortissimo. The dissonance did achieve consonance at the end of Kyrie. There is another movement that is apart of the Requiem entitled Offertorium. This piece is vastly different from the initial Requiem and Kyrie. It differs in dynamics and in pitch. It was higher in pitch and was not as loud. The choir sounded humble. I heard more female voices than men. They sounded as if they were sopranos or mezzo sopranos. This would attribute to the change in pitch. I recognized the text of Agnus Dei from class. The final part of Requiem was a recapitulation of the first part of part. This gave the piece a sense of unity. I could have guessed without the translation from the program that that would be the end simply because of the recap. There was obviously a great difference in the pieces performed at the two concerts that I attended. The fact that one was instrumental and the other was oratorio was the major difference. But I did detect some similarities between the Haydn piece and the Ave Verum Corpus piece. I found the stings to be sound similar in pitch and dynamic. Both were high pitched and soft in dynamics. Overall, I did enjoy the first concert much more than the second.

Call center Learning Programme-Free-Samples-Myassignmenthelp.com

Question: Design a learning programme for this Individual Assignment, imagine you have been appointed to lead a group of external consultants to devise and deliver a new learning programme for a new service centre (call centre) employing a staff of 250. Answer: A new call center is opened for the employees of around 250. Learning programme for the first month of employment. There are numerous methods for instruction design models and the analysis will be done. Who are all the audience and what are the characteristics. What are the desired behavioural outcomes needed? What are the other different learning constraint that exist? Design Documentation of project instructional , technical design and the visuals. Storyboard creation is for training. Designing user experience in well mannered way (Associate call center representative, 2010). Development Creation and assembling the content thatw was actually created in the design process. Then obtain the user experience, feedback from the stake holders for rebiew and then revise the process of training (Bergevin, Simpson and Siegel, 2010). Implementation Preparing the learner the tools and the systems. The facilitator helps in delivering the curriculum. Evaluation Then receive the feedback from all the learners on the curriculum. Evaluate the knowledge of learning with the skills and the abilities (Menken, 2010). The actual step of hierarchy is that, ADDIE has much become more interactive with less grids. The phases mainly servers mainly as the milestone and rae much open to interpretation and the improvement. Some organization says p-planning phase,M-maintenance phase. Facilitors and the participant guides. Providing the consistant experience with special trainers with delivering the content. A facilitator guides strictly for the facilitator and then includes the aspects of training program (Citehr.com, 2018). Facilitator shows out the guides: This mainly provide the instruction and the facilitators know how much the activity it should be well trained. This includes the amount of time, this module is being expected for taking to train the people to attend the number of calls accordingly (The-resource-center.com, 2018). The employee should be the perfect in his or her work by following the instructions. They are They are explained with help of the modues. They are Module 1 : The professional call center and their mind set They should undergo a voice recording activity (Icmi.com, 2018) Few characters of performing the higher level of service products The logial and aateh emotional feel when it comes at the time of buying and while at the time of using the product. The service has to be in such a way that they need to help the service receiver. Module 2: proessional call center skill The professional call center agent skills are much more active, he or she must be an expert. They use the power of questions (Customer Experience Cloud Call Center | Aircall Blog, 2018). Use the best practice in the telephone customer care texhniques. Module 3: know the caller personality with style They will find the personality style The communication styles model and the dealing with many different caller with its personalities. It mainly deals with different caller personalities. Fully customizable training package with training Pre-training assignment Best practise theory with exploration Facilitator with led group discussion(Talkdesk, 2018) Practise exercise Training best practise Make sure that each and every learner signs an attendance in register This provides a manual This instructional liveliness, practices and is much more interactive This includes videos , advertisements, the ice breakers, building team, stories and the games. Use the flash demos and the test platforms. If there are training platform is much available They have a place to park the issues that are much addressed later and the questions that are much require answers . Ask the learners for completing the training evaluations Staff training topics Introduction from MD and department heads and each of which to explain the main functions for their areas, Company mission and the vision HR polices and the steps Basic of banking and the mobile description in terms of money and the associated terms of terminology. The product and the training Risk and the terms of compliance of training Customer service skills and the system training Process training and the call center metrics that will be much evaluated and then it is tracked by the organization Quality assurance along with good communication skills Team leader training topics How to be a much effective manger Leadership styles and goals Setting goals Managing the need of expectations Handling the meetings Creating the agenda and maintain the needs Coaching Giving the correct and exact feedback Team motivation and the Time management Skills needed for call centre agent Learning skills Communication skills Customer handling skills Team work and the individual capabilities Telephone and the ability for responding Training simulations Simulations generally allow the agents to rehearse all the aspects of the jobs. This include familiarization with the needed technology. Participants are much able to play role as both the callers and the agents. The needed sessions enable staff for learning in a safe and secure environment and gain confidence with their abilities. During the training Split the staff and the half mainly acts as the customers such as the greeting for change of PIN with requests. The other common calls has many details, After training Involve all the call center with the staff in all the simulations and prepare mainly the scenario per each and every person, the consultant service level for other impressions The simple scenarios Customers will be upset and they complain their close account which is because they are not much sure. The customer will be moved and is much exited about that. They have an update the address and the other contact information. The customer is much trying to make the payment. The customer is much embarrassed reading that. They get the error messages Evaluation Steps for evaluating the program They should check the following Prepare a customer management process candidates must be screened by the client team Training must be provided in correct way Induction program has to be given Shift plans for the training must be in an organized manner mock calls has to be conducted in the training program Tests has to be conducted on regular basics References Associate call center representative. (2010). Syosset, N.Y.: National Learning Corp. Bergevin, R., Simpson, B. and Siegel, W. (2010).Call Centers For Dummies. Hoboken: John Wiley Sons. Citehr.com. (2018).Training In Call Centre - Ppt Download HR industry practices. [online] Available at: https://www.citehr.com/119911-training-call-centre-ppt-download.html [Accessed 9 Apr. 2018]. Customer Experience Cloud Call Center | Aircall Blog. (2018).20 best-practices for call center agent training. [online] Available at: https://aircall.io/blog/20-best-practices-for-call-center-agent-training/ [Accessed 9 Apr. 2018]. Icmi.com. (2018).Call Center Training | ICMI. [online] Available at: https://www.icmi.com/Training [Accessed 9 Apr. 2018]. Menken, I. (2010).Contact center complete handbook. [Place of publication not identified]: [Emereo?]. Talkdesk. (2018).15 Tips for Training Call Center Agents - Talkdesk. [online] Available at: https://www.talkdesk.com/blog/15-tips-for-training-call-center-agents/ [Accessed 9 Apr. 2018]. The-resource-center.com. (2018).Call Center Management Training Course - RCCSP Education Alliance. [online] Available at: https://www.the-resource-center.com/SEMINARS/RCC-4.htm [Accessed 9 Apr. 2018].

Women Who Democratized South Africa free essay sample

â€Å"Women played a critical role in democratizing our nation†. It is often overlooked that women played a very important role in the struggle against apartheid. Today when we think of the leaders of the struggle we tend to think about Nelson Mandela, Walter Sisulu, Oliver Tambo, Albert Luthuli and other prominent men. It is not often that people remember to look at not only the wives of some of these men, but also other women who got deeply involved in fighting apartheid. Black women faced three forms of oppression in South Africa during apartheid racial, social and sexual. For this reason they had more to struggle against. Although many women helped fight for freedom during apartheid, two names stand out as heroines of the struggle, Albertina Sisulu and Helen Joseph. Albertina Sisulu, the wife of Walter Sisulu, was a political activist during apartheid that not only fought for the freedom of the people, but also for the rights of black women. We will write a custom essay sample on Women Who Democratized South Africa or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In 1955 she joined the ANC Women’s League and also aided the launch of the freedom charter. Albertina Sisulu had five children and adopted her deceased sister-in-laws two children, supporting her family on her earnings as a nurse. She also became a major political figure in her own right getting herself arrested, banned, and imprisoned. She helped form the Federation of South African Women and became its president. On August the 9th 1956 she led huge demonstrations against the extension of the hated pass laws to women and against the introduction of the Bantu education system. Her opposition to womens passes brought her first jail sentence in 1958 with Winnie Mandela and others female liberators. Albertina Sisulu was arrested after Walter Sisulu went underground in 1963. Her arrestment resulted in her becoming the first female to be arrested under the General Laws Act. Her political acts frequently resulted in her being in and out of jail, but this did not put fear into her heart as she remained courageous and continued the resistance against apartheid. In 1994, she was elected to the first democratic Parliament, which she served until retiring four years later. That year she received an award from then-president Mandela. In my opinion Albertina Sisulu can be seen as a great heroine for the Apartheid struggle as she stood up for what she believed in and broke the stereotypical view of a black women, she showed courage and bravery to lead black women, who were considered to be at the bottom of the social ladder, to approach the apartheid government and express their beliefs. Albertina Sisulu died at the age 92 in her home in Linden Johannesburg on the 2nd of June 2011. In 1987 Albertina Sisulu made the following remarks in Soweto. Women are the people who are going to relieve us from all this oppression and depression. The rent boycott that is happening in Soweto now is alive because of the women. It is the women who are on the street committees educating the people to stand up and protect each other. In my opinion this statement can be seen as a bold and powerful statement because she is implying that women are the core of society and have the power to achieve great milestones in their life if they can believe in themselves. Women of today should look to Sisulu for inspiration as she was one of the great women of south African history and should truly be remembered dearly. Helen Beatrice May Fennell was born in Sussex, England, in 1905. She grew up in London. She graduated with a degree in English from the University of London. In 1927 She taught for three years in India, She then came to live in Durban, South Africa, 1930. she took a job with the Garment Workers Union (GWU) and came under the influence of Solly Sachs, Johanna Cornelius and Anna Scheepers. Helen was a founder member of the African National Congress (ANC)s white ally, the Congress of Democrats (COD), and national secretary of Federation of South African Women (FEDSAW) in the 1950s. In 1955, she was one of the leaders who read out the clauses of the Freedom Charter at the Congress of the People. The Womens March on 9 August 1956 was one of the defining moments in her political career as along with other female activist she led 20 000 women to the Union Buildings. Helen Joseph was Arrested on a charge of high treason in December 1956, and banned in 1957, Joseph Helen was constantly affiliated with the police as she was aiding black people, and she was a white women herself. She was the first person to be placed under house arrest in 1962, and she survived several assassination attempts, including bullets shot through her bedroom window late at night and a bomb wired to her front gate. Joseph was diagnosed with cancer in 1971, and her banning orders were lifted for a short time before being reinstated for two years in 1980. Helen Joseph passed away on 25 December 1992 in Johannesburg. In my opinion Helen Joseph is truly admirable as she was able to overlook the irrational thinking of the apartheid government and see people of colour as her equals, and seek to aid them in their struggle against the apartheid regime. She aided black nti-government groups like the ANC and was able to break social barriers by, instead of just feeling bad that black people were being treated unfairly, but instead, to act on that feeling which she did with meritorious efforts. Helen Joseph was awarded the ANCs highest award, the Isitwalandwe/Seaparankoe Medal for her devotion to the liberation struggle as a symbol of defiance, integrity and courage. Such a heroic icon should always be an inspiration to young minds of South Africa and should always be honoured and remembered as it is peop le like this who pave the future to brighter pastures in South Africa.

Producing a unique critical essay

Producing a unique critical essay Critical essay If you are assigned to write a critical essay, you will need to analyze a work of another author. It may be a scientific project, literary composition, or any another work. It is very important to know how to make a review properly. Thus, you will be able to produce an outstanding paper. It is of great importance to express your point of view on the explored subject clearly. When analyzing a particular issue, you need to consider it from different angles. Therefore, in order to produce an original critical lens essay, you need to examine the subject objectively. Furthermore, you should support the discussed ideas by providing compelling arguments. If you want to be sure of covering the topic fully, choose the one that you are interested in. In addition, you should not write your work in the first person singular. The point is that you need to research the issue thoroughly and not only to present your personal opinion about it. Attract Readers Attention Note that you should produce a fantastic critical analysis essay. The point is that not everyone is aware of the analyzed composition. Therefore, when reading your review, users will decide whether the discussed work is worth their attention or not. You should start with creating a catchy title. It should interest readers in your paper. Note that it should illustrate the central point of the work. If you choose an efficient method of discussing the problem, your piece of writing will be read from cover to cover. What is a critical essay without powerful evidence? It will not be considered a thorough review. Thus, you need to present inescapable facts to develop your ideas. One more way to make your work appealing is to compare the expressed viewpoint with a few opposing ones. It will make your paper reasonable. Effective Approach In order to write detailed review, you need to analyze the topic thoroughly. In this case, you should apply your analytical skills. If you are good at the examined subject, you will not experience any difficulties with exploring it. Thus, you should focus on the main idea and discuss it. It is unnecessary to cover a few points at once. It may confuse readers and will not let you describe the issue properly. In order to understand how to write a critical essay in the right way, take a look at the following example: When writing an academic work in Statistics, you need to provide hard data. In addition, you should make all calculations applying to proper formulas. Arguments should be closely related to the topic. Avoid introducing new facts. Mind the Writing Style In order to write a paper of superior quality, you need to use effective writing methods and provide strong arguments. For instance, when producing a coursework in English, you need to analyze different techniques of expressing opinion on the examined issues. When preparing your critical essay, you may analyze the work of a particular author by presenting viewpoints of other scholars on it. It is important to gather relevant material on the topic to provide readers with detailed description. Thus, you may use quotes, draw tables, cite examples, etc.

Homeland Security Assignment Example | Topics and Well Written Essays - 750 words

Homeland Security - Assignment Example These are mistakes caused by service provider. Employing various safeguard controls is the best way to avoid the accidental threats. Some of the best safeguarding controls that homeland security may employ include provision of resources and training. This can play a crucial part in the prevention of unintentional failures. Negligence Negligence refers to failure in complying with various set regulations, policies and procedures while carrying out various activities. In order to control negligence as one type of human threat, there is a need to employ post-incident or countermeasures controls. One of the advantages of employing countermeasures is that it is possible to identify various challenges that may tend to be the cause of negligence (Tavana, 2007). The other significant aspect associated with countermeasure control on the issue of negligence is that it is possible to assess some attribute or character that might possibly create an undue risk. Intentional Intentional or delibera te threats include both criminal and non-criminal. The non-criminal entails boycotts and blockades among others. However, the criminal ones entail sabotage, espionage, fraud, theft, terrorism among others. Another issue is that the amount of harm conducted because of intentional human threat depends on the motive of the threat (Tavana, 2007). In order to prevent the occurrence of such threats, the best kinds of control that would be most effective is the post-incident or countermeasures control (Tavana, 2007). Intentional threat tends to be very dangerous and can lead to a large number of people losing their lives. An example of a successful intentional threat is the one that occurred in 9/11 at America. One of the best methods to employ in relation to countermeasures on intentional threats is crisis management. This entails making sure that essential training is offered in order to handle any type of intentional disaster that might occur. The other issues to consider in relation to intentional threat are who, why and what would be attacked (Tavana, 2007). This gives the concerned parties an over view on what is necessary to consider and to address in order to be fully prepared for the occurrence of any kind of potential threat. Question, 2. Part 1. If you were in a debate about prioritizing risks to critical infrastructures, which of the following criteria would you argue in favor of for setting priorities? Most dangerous to life / safety and property? Most dangerous to life / safety and property is the criteria to first consider when setting priorities on risks to critical infrastructure. The well-being of all citizens ought to be the issue to offer significant concern when setting various priorities especially when prioritizing risks to critical infrastructures. This consideration also entails focusing on issues that would enhance safety of property to all citizens. Some of the human threats tend to be critical in the fact that they can cause significant ne gative impacts to the lives of the citizens. For example, various terrorism acts end up causing loss of lives and properties (Department of Homeland Security, 2007). Intentional human threats like terrorism always involve violence. The main aim of terrorism is to cause psychological impact to the affected community through loss of lives